In line with data protection legislation, we must:
Only use personal data according to a set of conditions found in the Data Protection Act. This usually means that we will only use information when the law requires it, or with your permission.
Use personal data lawfully and fairly and in a transparent manner. You will usually be informed if data about you is being used.
Use your personal data for specific, explicit and legitimate purposes.
Keep enough data about you to provide effective services. However, we will not keep more data than is necessary.
Make sure the data we keep is accurate and up-to-date and is not keep data for longer than we need it.
Provide you with access to your personal data.
Make sure all personal data will be kept secure and take steps to prevent your data from being lost or stolen.
Gwasanaethau APD Services Cyf collects, processes and stores information, including some personal information, in order to deliver a service.
We are responsible for managing the information we hold and recognise that this information is important to you. We take our responsibilities seriously and will use personal information fairly, correctly and safely in line with the legal requirements set out by current Data Protection legislation.
Anyone who receives information from us is also under a legal duty to do the same and has a set of data protection clauses included in their contract.
Why we need your information
We will use your personal information for a limited number of purposes and always in line with our responsibilities, where there is a legal basis and your rights under the Data Protection legislation.
We will use personal information for the purpose for which you provided the information, e.g. sundry debt collection or process serving to enable us to communicate with you and provide the services you need, and to process financial transactions. Or to comply with various legal obligations or for us to seek legal advice or undertake legal proceedings.
What we will do with your information
When deciding what personal information to collect, use and hold, we are committed to making sure that we will:
only collect, hold and use personal information where it is necessary and fair to do so.
be open with you about how we use your information and who we share it with; and
adopt and maintain best practice high standards in handling any personal information.
keep your personal information secure and safe.
securely dispose of any personal information when it is no longer needed.
We may disclose personal information to a third party, but only where it is required by law, where that third party needs that information to provide you with a service on our behalf or where it is otherwise allowed under the Data Protection legislation. We will strive to make sure that the third party has sufficiently robust systems and procedures in place to protect your personal information.
How long we will hold your information
We will not keep your information any longer than necessary.
Who we may share your information with
Gwasanaethau APD Services Cyf may provide personal information to third parties, but only where it is necessary, either to comply with the law or where permitted under Data Protection legislation.
Your information rights
Under Data Protection legislation you, as the “Data Subject”, have the following rights.
You have the right to:
Access the information we hold about you.
Request that we rectify any information about you that is incorrect. Simple inaccuracies, such as address changes will be made, however, depending on the purpose for use. Records, including statements and opinions may not be changed, but there will be the option for you to provide a supplementary statement, which will be added to the file.
Request that records we hold about you are erased.
Restrict the use of the information we hold about you if you have raised an objection, whilst your objection is investigated.
Request that any information that you have provided to us is given back to you in a format that you can give to another service provider if required.
Object to the use of your personal information, including automated decision making and profiling.
Use of CCTV and Body Worn Cameras
Where body worn cameras are used by staff for the purposes of safety and the prevention and detection of crime, signs are displayed notifying you that CCTV is in operation.
We will only disclose CCTV images to third parties for the purposes of public safety and the prevention and detection of crime.
How to access the information we hold about you
You have the right to request a copy of your personal information, including video footage that we hold about you. If you would like to do so, please contact Gwasanaethau APD Services Cyf by email or by post giving us as much detail as possible about the information you require.
You will receive a copy of the information held about you along with an explanation of any codes used or other clarification that may be necessary.